Our story
A Trusted Debt Collection Partner in Malaysia
About Chain Resources (M) Sdn Bhd
CHAIN RESOURCES (M) SDN BHD is a wholly owned Bumiputera company incorporated in Malaysia on 11 April 2000. We specialize in consumer and commercial debt collection services nationwide, helping businesses recover unpaid accounts efficiently through professional ethical and compliant recovery practices.
Our philosophy is to maximize debt recovery using professional ethical and transparent collection methods. We are committed to preserving our clients’ reputation by applying respectful communication and responsible recovery techniques throughout every stage of the collection process. Our recovery process includes monitored telephone calls field visits and legal correspondence when necessary, all carried out with professionalism discretion and empathy. This structured approach consistently delivers strong recovery rates while maintaining compliance with Malaysian regulations.
The number of recovery officers assigned to each account is determined by the type of debt work volume and account complexity. Our experienced team carefully manages each case to convert delinquent accounts into active accounts through strategic follow ups and effective negotiation. With over two decades of industry experience CHAIN RESOURCES (M) SDN BHD remains a trusted debt collection partner for businesses throughout Malaysia.
Company features
Our Core Values
Confidentiality
We protect all client and debtor information through strict confidentiality secure systems and compliant data protection practices in line with Malaysian regulations.
Transparency
We practice honest transparent and fair communication at every stage of the debt recovery process ensuring clarity trust and accountability..
Accountability
We take full responsibility for recovery performance outcomes and service standards delivering consistent results aligned with client expectations.
Integrity
We operate ethically responsibly and in full compliance with Malaysian legal and professional standards safeguarding our clients’ reputation.
Innovation
We apply smart technology data driven strategies and adaptive recovery solutions to improve efficiency recovery rates and client outcomes.
Vision
Our vision is to deliver customized solutions that improve our clients account receivable recovery rates, thus improving their financial performance that translates into revenue generating opportunities and competitive advantages. We believe in providing innovative business solutions to our partners.
Mission
Our mission is to provide our client with cost effective and reliable services to ensure that both our client’s and their debtor’s reputation are handled with dignity. We thrive to achieve 100% recovery rate.
