DEBT RECOVERY OFFICER
- Continuous follow up after initial contact with the customer to constantly remind customers of their obligation on repayment on their various financing taken with our clients.
- Issuing appropriate notices to the customers requiring clearing of arrears or warning of potential legal action by our clients.
- Managing customers account with professionalism and courteous handling.
- To avoid any complaints from customers.
- Engaging and investigating customer’s latest contact details through ‘Market Intelligence Search’.
- Following up on legal cases as and when instructed by clients.
- Identifying and classifying cases and where necessary recommending to abort files.
- Negotiating and restructuring of accounts as and where such actions are required.
- Ensuring that restructuring is done accordingly to set guidelines and approval from our clients without prejudicing original agreement and securities.
- Keeping our collection records accurate and updated information and updating remarks on every call made to stakeholders.
- To fully abide with the governing laws and policy of the Malaysian Government and Bank Negara Malaysia especially on the following: –
- The Financial Services Act 2013 (FSA) – BNM
- Islamic Financial Services Act 2013 (IFSA) – BNM
- Personal Data Protection Act 2010 – BNM
- Prohibited Business Conduct (Issued NOV 2014) – BNM.
- Fair Debt Collection Practices.
- Any other related Malaysian laws, regulations, policies, etc.
Job Category: DEBT RECOVERY OFFICER
Job Type: Full Time