DEBT RECOVERY MANAGER
- Overseeing staff members and ensuring the accurate and timely invoicing of customers.
- Setting payment collection goals and targets for the department.
- Creating and implementing a strategy to improve the collection of outstanding credit.
- Implementing collection policies and procedures to avoid excessive outstanding credit.
- Ensuring that the company policy on recoveries is followed and that it is in line with state and federal regulations.
- Implementing deadlines for invoicing and payment collection.
- Negotiating with customers in cases when non-payment occurs.
- Preparing monthly feedback reports on payment collections.
- Remaining informed of any legislative procedural training regarding debt collection.
- Run reports and analyze data pertaining to the department and share with executive staff and managers of department staff as needed.
- Communicate with clients to build and maintain a strong working relationship and reduce the number of clients who stop working with the company.
- To fully abide with the governing laws and policy of the Malaysian Government and Bank Negara Malaysia especially on the following: –
- The Financial Services Act 2013 (FSA) – BNM
- Islamic Financial Services Act 2013 (IFSA) – BNM
- Personal Data Protection Act 2010 – BNM
- Prohibited Business Conduct (Issued NOV 2014) – BNM.
- Fair Debt Collection Practices.
- Any other related Malaysian laws, regulations, policies, etc.
Job Category: DEBT RECOVERY MANAGER
Job Type: Full Time